Frequently Asked Questions
Got questions about how NudgeMap boosts reviews and shields your reputation? We have answers.
Q1.How does the NudgeMap review routing logic work?
When a customer scans your counter QR code or taps your NFC stand, they see a simple 5-star rating prompt. Customers giving 4 or 5 stars are automatically redirected to your public Google Reviews page with 1 tap. Customers giving 1, 2, or 3 stars are directed to a private resolution form that alerts management immediately so you can resolve the issue privately before a public negative review is posted.
Q2.Is this compliant with Google's Review Policy?
Yes. NudgeMap does not gate or prohibit customers from reviewing your business. It provides a frictionless direct routing mechanism that invites satisfied customers to share their feedback on Google while offering dissatisfied guests an immediate, responsive private resolution channel with management.
Q3.How do WhatsApp receipt review nudges work?
You can trigger automated post-visit review nudges either directly from your dashboard or via our POS webhook integration (compatible with Toast, Square, Clover, Petpooja, and others). Customers receive a friendly WhatsApp message containing their receipt summary and a 1-tap review link.
Q4.How does the Gemini AI Reputation Assistant work?
Our Gemini AI assistant drafts personalized, empathetic, and SEO-enhanced responses to every incoming review. It strictly adheres to your brand voice, references specific items mentioned by the customer, and escalates critical complaints (such as health hazards or legal concerns) to human managers without auto-posting.
Q5.What happens after the 7-day free trial?
During your 7-day trial, you have full access to all Growth Pro features. You can upgrade, downgrade, or cancel anytime from your dashboard with zero lock-in or cancellation fees.
Q6.What currencies and payment methods are supported?
We support both USD ($) worldwide and INR (₹) in India via Dodo Payments (our merchant of record), with automated geo-detection at checkout. Your currency is locked to your business once selected.
Ready to 10x your 5-star reviews?
Start your 7-day free trial today. Generate your first counter QR stand in under 2 minutes.